DELIVERY TIME
Though we will begin processing your order within 24 hours from our receipt of your order, please allow fifteen (15) business days for delivery. Should you order a framed poster, please allow 4 weeks.
PAYMENT BY CREDIT CARD
vanGogh.com accepts....Visa, Mastercard, Discover and American Express. The charge will read under the name of our fulfillment company: Image Exchange.
SHIPPING CHARGES
The following shipping and handling charges will be added to each order...
| Total Order Price | Shipping Cost |
| $0.00 to $30.00 | $7.95 |
| $30.01 to $40.00 | $8.95 |
| $40.01 to $50.00 | $9.95 |
| $50.01 to $75.00 | $11.95 |
| $75.01 to $100.00 | $12.95 |
| $100.01 to $125.00 | $14.95 |
| $125.01 to $150.00 | $16.95 |
| $150.01 and up | $18.95 |
Shipping is through UPS or DHL.
International orders please read the header entitled: International Orders.
ORDER BY PHONE
Our website is safe and secure. However, US residents may also order toll-free by telephone at 1-877-483-2030.
ORDER BY FAX or MAIL
If placing an order by fax or mail please use the website to create your order form. Add the items you wish to purchase to the shopping cart as if you were going to complete your order online. Click on the Finalize Order button and the site will ask for your name, address and billing information. Please provide the requested information and click the Print button on your browser.
Fax the order toll-free to 888-888-9576 (international customers: 630-982-4060) or send to...
vanGogh.com- Orders
c/o Image Exchange
540 President St, Suite 1B
Brooklyn, NY 11215
If paying by check or money order please make the payment out to: Image Exchange.
SALES TAX / CUSTOMS DUTIES
-California and New Jersey customers will be charged sales tax based upon their delivery zipcode.
-International orders may be subject to duties or tariffs. These will be collected by the destination country's customs office and payment will be the responsibility of the customer. Should a package be refused it will not be returned to the USA and the total invoiced amount will still be charged to the customer.
RETURNS / EXCHANGES
Exact exchanges will be made on damaged or defective products. If the shipping tube or box is visibly damaged upon receipt, refuse it and notify us via e-mail immediately or toll-free telephone at 888-982-2200.
Claims must be made within five (5) working days of receipt.
If you are unhappy with your purchase you may return it to us, undamaged, for a refund of the cost of the item within 30 days of receipt. Clothing that has been worn or washed may not be returned.
Please insure and send the merchandise to...
vanGogh.com- Returns
c/o Image Exchange
540 President St, Suite 1B
Brooklyn, NY 11215
In addition to insuring your return, we highly recommend that the order be sent with Delivery Confirmation. Should our Returns Dept not receive your return, we will not be able to issue a credit.
Credits on returns will be issued on the price of the merchandise and any sales tax, if applicable. Exchanges will be treated as a return and shipping will be charged to ship any requested items.
Items that are returned to our warehouse as non-deliverable by UPS (US domestic orders only) or returned after 3 delivery attempts, will be treated as a return. Shipping will be charged again upon the request of an order reshipment.
INTERNATIONAL ORDERS
We will attempt to honor all international orders. The following restrictions and charges will apply...
 | International shipping by UPS has a base charge of $17.50 to Canada and $33 to other countries. Due to size or package weight additional charges may apply. If required, you will be contacted by email prior to shipment for approval of the adjusted order total. |
| Orders will be insured and shipped via DHL, and should arrive in 2-3 weeks. |
| The customer is responsible for the payment of any import duties. |
| Refused shipments will be treated as an abandoned order and credits will not be issued. |
| We may request that proof of identification and credit card ownership be faxed or e-mailed. |
| Posters are available unframed only. |